Cancel an eSign packet

If a signature request goes out incorrectly and needs to be canceled, you can cancel a part of the packet from Manage Signatures page, or the entire outstanding packet from the Signatory Card on the Transaction Overview page.

To cancel a subset of pages from a packet:

1. Navigate to the Manage Signatures page
2. Make sure the filter dropdown is set to show All signature pages
3. Search for the signatory's or document name in the search field
4. To reject the signature pages, click the "X" on each applicable signature page
5. Confirm by clicking "Reject signature"
6. You can find these rejected signature pages back on the Create Packets page where you can make any needed edits to the packet and resend for signing

To cancel an entire outstanding signature packet:

Revoking an entire packet will not affect any pages that have already been executed.

1. Navigate to the Transaction Overview page by clicking the home icon
2. Click on the Signatory Card of the person you want to cancel the packet for
3. Click the Revoke eSign request button
4. Confirm you'd like to revoke all outstanding pages for this signer that are sent for eSigning.