Browser Troubleshooting
Below are some basic troubleshooting steps that can fix or help diagnose issues. If you're experiencing an issue in the application, it's extremely helpful if you run through these steps. It only takes a couple minutes and it helps our team rule out certain causes.
1. Try using SimpleAgree in a different browser (if possible).
- Why: It can help rule out an issue with a specific browser.
2. Refresh the Page (Hard Reload)
- Chrome: Press
Ctrl + Shift + R(Windows) orCmd + Shift + R(Mac) - Edge: Same shortcut
Why: This forces the browser to reload the page and bypass the cache. If a page isn’t loading correctly due to temporary data or broken scripts, a hard refresh can help.
3. Clear Browser Cache
For Time Range select All time and uncheck "Cookies " leaving this checked would sign you out of most things.
- Please note that only clearing your cache will not log you out of your other applications. You don't need to clear cookies. More detailed instructions for each browser listed below.
- Chrome:
- Go to
chrome://settings/clearBrowserData - Choose "Cached images and files", then click "Clear data"
- Go to
- Edge:
- Go to
edge://settings/clearBrowserData - Select "Cached images and files", then click "Clear now"
- Go to
Why: Cached files can become outdated or corrupted, causing display errors or blocking updated versions of web assets.
4. Ensure the Browser is Up to Date
- Chrome:
- Go to
chrome://settings/helpit will tell you if there's a new version available
- Go to
- Edge:
- Go to
edge://settings/helpit will tell you if there's a new version available
- Go to
Why: Outdated browsers can cause compatibility issues with newer web technologies used in modern web apps.